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Power the Job Creation Engine

Join us to Spread Awesomeness!

Create Social Impact -
fuel the change for millions of job-seeking Indians

Disrupt the Mass
Entrepreneur ecosystem

Be a part of the Vocal
for Local Mission

Life at deAsra

Highly Passionate Team

A team on a mission to enable job creators

Learn On The Go

A fast-paced tech-enabled environment

Plan Your Career

Choose between short term gigs and long-term career paths

Current Openings

Write to us excited2be@deasra.co.in

Responsibilities:

  • Independently own and build all aspects of a women entrepreneurship support platform. Building the partner ecosystem along with daily operations, quality of service, platform user growth and engagement, leading strategy and execution across India.
  • Contribute to the definition of strategy and requirements with leaders & business stakeholders.
  • Deliver results by executing the programs, spanning from requirements, design to delivery.
  • Build, coach and lead a high-performance team across product management, marketing, operations and partner engagement. Manage resource planning, utilization & performance, setting up processes and templates as necessary.
  • Earn trust through regular communication with senior management regarding status, risks and control.

Qualifications and Skills:

  • Impact Orientation: Bias for action and passion to make an impact on job creation and small business growth in India.
  • Management Skills: Proven experience as a Program Manager in a tech-based, operations intensive consumer company. Worked across business development, user growth, customer experience, operations, partner engagement, etc.
  • Communication Skills: Superior communication skills, both, oral and written. Proven experience in leading high-performance teams to achieve the organization’s targets.
  • Problem-Solving and Decision Making: Strong problem-solving abilities with data-driven decision-making mentality, having knowledge of data analysis. Focus on structurally solving problems with a go-getter attitude. Knowledge of MS office and program management software. (e.g. Basecamp, MS Project, etc.)
  • Technology Experience: Prior experience in tech-based social venture, knowledge of entrepreneurship in India.

Responsibilities:

  • Eager to make a difference in society by supporting job seekers to become job creators and help them scale their businesses.
  • Define and lead the vision and strategy for the platform, provide product thought leadership in identifying critical customer requirements.
  • Understand the business goals, define product end state, and work with development teams and devise successful business solutions.
  • Work closely with the design team, entrepreneur users, and partner organizations to develop user-friendly experiences to access and make effective use of offerings from the partner organizations.
  • Take a data-driven approach in defining success metrics, prioritizing requirements, and communicating the plan, progress and success.
  • Drive the execution of the product plan, working closely with all the stakeholders and across functions.
  • Drive portal delivery by managing dependencies and plans across different teams.

Qualifications and Skills:

  • 10-15 years of IT experience, with 5+ years in product management, designing and delivering world-class platform products in a Product Management role, especially working at scale with large data sets.
  • Ability to develop and execute a successful product roadmap.
  • Excellent leadership and interpersonal skills; ability to persuade, communicate the vision and motivate people at every level; collaborative working style.
  • Experience with Agile development and methodologies as a product owner.
  • Demonstrable technical depth in software product development ie. able to participate and contribute effectively in architecture and design discussions, with strong engagement with the engineering and architecture teams.
  • Demonstrated success in taking a data-driven approach.
  • Demonstrated proficiency in program/project management across multiple teams.
  • An understanding of entrepreneurship will be considered a plus.

Responsibilities:

  • Eager to make a difference in society by supporting job seekers to become job creators and help them scale their businesses.
  • Anchor and own the function in the organization for the management and engagement with entrepreneur-focused partner organizations, ensuring the success of offerings & programs provided through them to the entrepreneur users of the tech platform.
  • Set KRA’s and lead a team of Partner Engagement Specialists to-
    • Develop a process framework and criteria for identifying eligible and onboarding suitable partners.
    • Liaison with partners to customize their offerings for entrepreneur user’s specific needs work with tech and outreach teams to promote partner offerings & increase their usage.
    • Drive partners to contribute to community discussions, events, knowledge base to drive engagement with the entrepreneur users.
    • Define partner performance metrics, work with the tech team to automate performance metric tracking.
    • Track and monitor partner performance, support the partner to take corrective actions for improvement.

Qualifications and Skills:

  • 8-10 years of total experience, at least 3+ years of which leading a team focused on service or seller partner engagement in tech-enabled organizations.
  • Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.
  • Demonstrated active listening skills, highly consultative and solutions-oriented, must be metrics-driven.
  • Experience in working in a highly analytical, results-oriented environment with external customer and partner interaction.
  • Bachelor’s degree required, MBA is preferred.
  • An understanding of entrepreneurship will be considered a plus.

Responsibilities:

  • Play a direct role in shaping the customer experience of the platform and drive obsession with customer experience. Owns the KRA achievement of the entire facilitation function on conversion, call quality, system data accuracy, QoS (along with SPE POCs), hiring, training. Perform daily and weekly performance checks to ensure targets and goals are achieved.
  • Set up team KRA’s, work with the team to improve their KRA performance, work on their development goals, keep the team motivated, hiring and training as required, make sure infrastructure and tools are available, provide answers on call queries.
  • Take the lead on designing processes, ownership of end-to-end implementation, ensuring streamlined delivery process as defined by the Facilitator Process Management team.
  • Invent/discover new channels and methods to improve customer satisfaction, conversion, engagement & business success. Work on the hardest problems of our customers to ensure maximum resolutions at high satisfaction in minimum time by structurally solving bad experiences for our users.
  • Collects and provides feedback derived on-field to the Product Management on new requirements for offerings such as; features, content updates, resources, services. Contribute to strategy, provide visibility to management on status, corrective measures and experiments regularly.

Qualifications and Skills:

  • Customer Satisfaction Focus:Ability to listen with active problem-solving skills, quick query response and resolution.
  • Communication Skills:Excellent communication skills/English speaking abilities/ Interpersonal skills.
  • Leadership Experience: >3 years of relevant experience as the team lead of relationship managers, working in a call based contact centre. With proven people leadership experience.
  • Technology Exposure:Excellent skills in MS Office – Word, Advanced Excel eg V LookUp, Powerpoint, GSuite of applications, must have used some CRM system, must be comfortable with tech apps and online software, is active on social channels.
  • Project management:Excellent detail & structured orientation, is able to multitask, ability to analyze large amounts of data and make data-based decisions.

Responsibilities:

  • Eager to make a difference in society by supporting job seekers to become job creators and help them scale their businesses.
  • Contribute to the Partner Engagement function goals and targets to-
    • Develop a process framework and criteria for identifying eligible and onboarding suitable partners.
    • Liaison with partners to customize their offerings for entrepreneur user’s specific needs.
    • Work with tech and outreach teams to promote partner offerings & increase their usage.
    • Drive partners to contribute to community discussions, events, knowledge base to drive engagement with the entrepreneur users.
    • Define partner performance metrics, work with the tech team to automate performance metric tracking.
    • Track and monitor partner performance, support partner to take corrective actions for improvement.

Qualifications and Skills:

  • At least 3 years of total experience with a minimum of 1 year experience in service or seller partner engagement in a technology-enabled organization.
  • Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.
  • Demonstrated active listening skills and solutions-oriented, must be metrics-driven.
  • Experience in working in a highly analytical, results-oriented environment with external customer and partner interaction.
  • Bachelor’s degree required. An understanding of entrepreneurship will be considered a plus.

Responsibilities:

  • Responsible for understanding the entrepreneur caller’s needs and providing platform resources and services to address those needs.
  • Handle calls as per the defined quality factors, and keep call records updated with accurate data in accordance with the processes.
  • Ensure the streamlined delivery of services through the platform’s service partners.
  • Contribute ideas and suggestions to new channels and suggest methods to improve entrepreneur support, engagement & business success.
  • Provides on field observations on new requirements for better entrepreneur support.

Qualifications and Skills:

  • Customer Satisfaction Focus: Ability to listen with active problem-solving skills, quick query response and resolution.
  • Excellent Communication skills: English, Hindi speaking abilities/interpersonal skills.
  • Technology Exposure: Can work with MS Office – Word, Excel, Powerpoint, GSuite of applications, must have used some CRM system, must be comfortable with tech apps and online software, is active on social channels.
  • Work experience: 1-2 years of experience as Relationship Manager/Customer Service representative, working in a call based Contact Center OR BBA/BCOM fresh graduates OR studying for MBA/MCOM/CA as interns, with an interest in entrepreneurship preferred. The Applicant should commit to the engagement of a minimum of 1 year. Please note that flexible hours can be accommodated but a minimum of 30 hours a week is expected.

Interested in joining the mission,
but do not see an opening matching your skill?

excited2be@deasra.co.in

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